Car Hire - Tuzla International Airport (TZL)

Additional Driver - 7.02 EUR per day for all car groups. All rental terms and conditions apply for additional drivers. Fee quoted is inclusive of VAT.

The customer will clarify the time of pick up with the agent. The phone number for after hour pickups is 387 61 990 900. The client should reserve this service at least 24h before. An employee will always be there to meet me with the customer. The pick-up fee is 20,00 EURO plus VAT.

Mini and Economy - minimum age 21 years. Compact, Intermediate - Full Size - Specialty - minimum age 23 years. Maximum age to rent is 75 years old for all car categories. A fee of 17.55 EUR per day inclusive of VAT applies to drivers aged 21-22 for Compact, Intermediate, and Standard. 

Cross border rentals are allowed within the European countries except Belarus, Bulgaria, Czech Republic, Romania, Russian Federation, Turkey, Ukraine, Albania and Kosovo. There is also an insurance fee that applies. If traveling outside Bosnia and Herzegovina, Zero Excess is mandatory to be added to the contract. Without Zero Excess insurance, it is not allowed to travel outside of Bosnia and Herzegovina.

If the car is rented from the rental company, the driver would need a travel permit to take the car to another country. A permit to travel across the border is purchased at the rental office when picking up the vehicle. Charge is 75.00 EUR. Road assistance or car replacement while driving abroad is not available. The rates above do not include VAT.

Collision damage waiver - CDW - is an optional coverage product which reduces the customers financial responsibility in cases of damage to the rental vehicle or fire to the excess-deductible amount. CDW does not provide any coverage for damages to the underside of the vehicle, inside the vehicle-saloon, wind shields, mirrors or tires.  The customer is liable for the full cost of the vehicle if this coverage product is not purchased.  A police statement must be presented to the rental company in the event of an accident. Without a police report the client is fully liable for damages. The customer assumes full responsibility if the damage cause is due to infringement of the road circulation code.  Tthe daily charge and deductiible amount vary by car class.  The charges by car group -  economy - EDMR,  7 EUR per day with a deductible of 400 EUR, compact car - CDMR,  7 EUR per day with a deductible amount of 400 EUR, compact wagon - CWMR, 7 EUR per day with a deductible of 400 EUR, intermediate car - IDMR  12 EUR per day with a deductible amount of 600 EUR, compact automatic car - CDAR 8 EUR with a deductible amount of 500 EUR, compact automatic wagon - CWAR 8 EUR per day with a deductible amount of 700 EUR, standard car - SDMR 13 EUR per day with a deductible amount of 800 EUR, standard SUV - SFMR 18 EUR per day  with a deductible amount of 800 EUR, standard van - SVMR 14 EUR per day with a deductible amount of 800 EUR, fullsize suv - FFAR 118 EUR per day with a deductible amount of 1200 EUR. All rates do not include VAT.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: info@citycarrental.ba, +38733 555 255

One Way Drops are allowed with a minimum advance notice of 24 hours. Drop fees will apply for all one-ways to and from Sarajevo to Mostar, Tuzla and International one-ways from all Bosnia locations.

REFUELING CHARGES-FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF ENTERPRISE-RENT-A-CAR BOSNIA HERZEGOVINA. FEES FOR TANK SERVICES ALSO APPLY, COST 10 EUR PLUS VAT.

SUPPLEMENTARY LIABILITY INSURANCE SLI- THIRD PARTY INSURANCE-REQUIRED BY LAW- FREE OF CHARGE. COVERAGE LIMITS- A. THIRD PARTY BODILY INJURY OR DEATH UP TO 500,000 EUR, B. THIRD PARTY PROPERTY DAMAGE 175,000 EUR.

Personal Accident Insurance does not cover: injuries covered by employer's benefits, self-inflicted injuries or death benefits.

Personal Accident Insurance will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, failure to lock or secure the vehicle

Visa, American Express, Diners and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The car categories Mini and Economy require a deposit of 300.00 EUR, Compact and Intermediate 500.00 EUR and Standard and Full size vehicles require a 1000.00 EUR deposit. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.

All drivers must present a fully valid driving licence. All drivers must have held their licence for at least 2 years. All renters must provide valid photo ID such as a passport or government-issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving licence is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries that are not part of the International Driving Permit Agreement should carry a certified translation. Customers can drive in the country using their driving licence from their country of origin for up to 2 years. If staying in the country longer, customers are required to obtain an International Driving Permit. Pets are not allowed in rental vehicles.

Supplementary Liability Protection - Third Party Insurance is required by law and free of charge. Coverage limites for third party bodily injury or death cover up to 500,000 EUR and for third party property damage, 175,000 EUR.